Lenka Valentová self-employed educator operating as Neue Selbständige
English version for services provided under Austrian law
| Provider | Lenka Valentová |
| Address | Liebermannweg 18a, 4060 Leonding, Rakousko |
| info@lenkavalentova.com | |
| Telephone | +420 731 867 424, +43 650 29 499 39 |
| Website | www.lenkavalentova.com |
These Terms and Conditions govern the contractual relationship between the Provider and the Client for the provision of online educational services in personal development, including transformational and spiritual coaching with an educational focus. The specific content, price and scope of each service are stated on the website or in an individual offer sent to the Client.
These Terms and Conditions apply to clients over the age of 18. Provisions identified as consumer provisions apply only where the Client enters into the contract outside their business or professional activities.
1 Definitions
1.1 The Service Provider is Lenka Valentová, a self-employed educator operating in Austria as a *Neue Selbständige* (self-employed professional) in the field of teaching and education.
1.2 The Client is an individual aged 18 or over, or a business entity, who purchases a service from the Service Provider. A Consumer is a Client who is acting outside the scope of their business or professional activities.
1.3 Services include, in particular, a free introductory consultation, a one-time paid educational session, a package of five or eight sessions, an educational program, a seminar or workshop, and related supporting materials. The services may be offered under the names Spiritual Coaching, Transformational Coaching, or Holistic Spiritual and Transformational Coaching. For the purposes of these Terms and Conditions, these services refer to education, the sharing of knowledge, and the development of skills intended for independent use by the Client.
1.4 An Individual Offer refers to an email from the Service Provider specifying, in particular, the selected service, its scope, price, currency, payment terms, and, where applicable, scheduled dates. If the parties expressly agree in the Individual Offer on terms that differ from these Terms and Conditions, those specific terms shall prevail. However, neither the Individual Offer nor these Terms and Conditions may limit or exclude any mandatory statutory rights granted to the Client.
2 Nature and Scope of the Services
2.1 The Services are educational in nature and include the sharing of knowledge, explanation of methods, practical exercises, and the development of skills for independent use by the Client, for example in areas such as goal setting, time management, organization of daily activities, habit formation, and mindfulness.
The Services may be delivered individually through one-on-one (1:1) sessions or in a group setting. The specific educational content is outlined in the Individual Offer.
The Service Provider does not guarantee any specific personal, professional, relationship-related, financial, or other outcomes for the Client.
2.2 The spiritual aspect of the Services may include instruction in meditation, mindfulness, visualization, or the use of affirmations as techniques for the Client’s independent practice. Participation in these practices is voluntary and subject to the agreed educational content.
The Services do not include energy treatments, the activation or harmonization of the Client’s energy fields, or any other energy-based services.
2.3 The Services do not include individual psychosocial counselling or any activities reserved for the regulated profession of *Lebens- und Sozialberatung* (Life and Social Counselling) in Austria. None of the Services constitute healthcare, medical diagnosis, or treatment, nor do they replace assessment or care provided by a physician, psychologist, psychotherapist, psychiatrist, or any other qualified professional. The Service Provider does not diagnose or treat illnesses, mental health disorders, or trauma, and does not provide crisis intervention.
2.4 In the event of acute mental health or medical difficulties, a threat to life or safety, or a suspected medical condition, the Client must seek assistance from an appropriate healthcare professional or emergency service. The Service Provider reserves the right to refuse or suspend the provision of Services if she considers them unsuitable, unsafe, or beyond the scope of her professional qualifications, expertise, or legal authorization.
2.5 The Client retains their freedom of choice and is responsible for their own actions. The Client is responsible for the accuracy and completeness of the information they provide to the Service Provider, for their own decisions, and for taking the steps they choose to pursue. This responsibility does not release the Service Provider from her contractual obligations or any liability imposed on her by mandatory law. Further provisions are set out in Section 14.
3 Offers and Contract Formation
3.1 The free, no-obligation introductory consultation lasts 30 minutes and takes place online via Google Meet. Its purpose is to allow both parties to get acquainted and explore the possibility of working together. Neither party is obligated to enter into a paid service agreement following the consultation.
3.2 Before the Client places an order for a paid Service, the Service Provider shall send the Client an Individual Offer, these Terms and Conditions, information about the Consumer’s right of withdrawal, a model withdrawal form, and any additional information required depending on the nature of the Service, by email.
3.3 Unless otherwise stated in the Individual Offer, the Offer remains valid for seven calendar days. The contract is concluded when the full payment or the agreed first instalment is credited to the Service Provider’s bank account. By making the payment, the Client accepts the Individual Offer and these Terms and Conditions.
3.4 Following the conclusion of the contract, the Service Provider shall send the Client confirmation of the contract on a durable medium, usually by email. The confirmation shall include or be accompanied by the contractual documents applicable at the time the contract was concluded.
3.5 The Service Provider may accept Clients from any country, provided that there are no legal, tax-related, technical, or professional restrictions preventing her from doing so. Acceptance of a specific order is always subject to confirmation of the Individual Offer and receipt of payment.
4 Prices and Payment Terms
4.1 Prices are displayed on the website or specified in the Individual Offer in euros (EUR), Czech koruna (CZK), or both currencies. For each contract, the amount and currency specified in the accepted Individual Offer shall be binding.
4.2 The price quoted to Consumers is the final price and includes all taxes and mandatory fees charged by the Service Provider. If the Service Provider applies the small business VAT exemption under Section 6(1)(27) of the Austrian Value Added Tax Act (UStG), VAT will not be charged separately.
4.3 Payment must be made in advance by bank transfer. Unless otherwise agreed, the payment must be credited to the Service Provider’s bank account within seven calendar days of the Individual Offer being sent and, in any event, no later than 48 hours before the first paid session. If payment is not received within the specified timeframe, the Service Provider is not obligated to hold the reserved appointment.
4.4 Případné poplatky banky klienta nebo poplatky za převod v jiné než sjednané měně nese klient, pokud závazné spotřebitelské právo nestanoví jinak. Poskytovatelka nenese odpovědnost za směnný kurz použitý bankou klienta.
4.5 A Client acting in a business capacity must provide accurate billing details and, where applicable, their tax identification number before an invoice is issued. The tax treatment of cross-border transactions shall be governed by the applicable mandatory legal provisions.
5 Individual Sessions and Packages
5.1 A single paid session lasts 60 minutes.
5.2 The five-session package includes one 90-minute Initial Session followed by four 60-minute sessions. The eight-session package includes one 90-minute Initial Session followed by seven 60-minute sessions. The Initial Session is the first paid session following the free introductory consultation and counts towards the total number of sessions included in the package.
5.3 The first paid session must take place within 60 calendar days of receipt of the full package price or the agreed first instalment, unless otherwise agreed by the parties via email. The Client is expected to communicate in a timely manner to facilitate scheduling. The five-session package must be completed within four months, and the eight-session package within six months, from the date of the first paid session. These time limits do not apply to delays caused by the Service Provider.
5.4 The package is intended exclusively for the Client who purchased it and may not be transferred to another person without the Service Provider’s prior written consent.
5.5 In serious and verifiable circumstances, the Service Provider may, at the Client’s request, extend the validity of a package once, for a maximum of two months. The request must be received before the original validity period expires. The Client is not automatically entitled to an extension. Any period during which the Services could not be provided due to circumstances attributable to the Service Provider shall not count towards the package’s validity period.
5.6 Before the deadline for starting or completing a package that has not yet been fully used, the Service Provider shall notify the Client by email of the approaching deadline and provide a reasonable opportunity to schedule and attend the remaining sessions. The notification shall be sent at least 14 calendar days before the deadline. If it is sent later, the deadline shall not expire until at least 14 calendar days after the Client receives the notification. If the Client fails to start or complete the package for reasons attributable to the Client, the cooperation shall end upon expiry of the applicable deadline, and the Service Provider shall calculate and settle any outstanding amounts in accordance with Section 6. Any unused portion of the prepaid fee shall not be automatically forfeited. The possibility of an extension under Section 5.5 and the Client’s statutory rights shall remain unaffected.
6 Instalment Payments and Package Settlement
6.1 If permitted under the Individual Offer, the price of the five-session package may be paid in two instalments. The first instalment must be received before the first session, and the second before the third session.
6.2 If permitted under the Individual Offer, the price of the eight-session package may be paid in three instalments. The first instalment must be received before the first session, the second before the third session, and the third before the sixth session.
6.3 Instalments are merely a payment arrangement for the total price of a single purchased package and do not constitute separate orders for individual parts of the package. In the event of late payment, the Service Provider may, after notifying the Client by email, suspend further sessions and release reserved appointment slots until the overdue amount has been paid. Any period of late payment does not automatically extend the validity of the package. Following termination of the agreement, the Client shall not be required to pay all remaining future instalments, but only any outstanding balance resulting from the final settlement calculated in accordance with the following provisions.
6.4 In the event of ordinary early termination of an incomplete package by the Client under Section 13.3, or upon expiry of the package’s validity period under Section 5.6, sessions already delivered shall be charged at the standard rates for a single 60-minute session and a 90-minute Initial Session, as specified in the accepted Individual Offer. In these circumstances, the discounted package price is conditional upon completion of the package. If the Individual Offer does not specify the applicable standard rate, the corresponding portion of the package price shall be used for that session in accordance with Section 6.6. This recalculation shall not apply in cases of statutory withdrawal or in the circumstances specified in Section 6.8.
6.5 Only applicable charges for late cancellations or missed appointments under Section 7.3 shall be added to the cost of sessions already delivered. The total amount charged for these sessions and appointments in the settlement under Section 6.4 shall not exceed the agreed total package price. Each session or appointment shall be charged only once. Sessions that have not taken place shall not be charged at the standard individual session rates, and no additional flat fee shall be charged solely for terminating the agreement.
6.6 For the purposes of calculating cancellation charges and proportional settlement amounts, the portion of the package price allocated to the 90-minute Initial Session and each 60-minute session shall be specified in the accepted Individual Offer. The sum of these allocated amounts must equal the total package price. If no such allocation is specified in the Individual Offer, the package price shall be allocated proportionally according to session duration: the 90-minute Initial Session shall account for 90 of the total 330 minutes in the five-session package, or 90 of the total 510 minutes in the eight-session package. Each 60-minute session shall account for 60 minutes of the respective total duration.
6.7 All payments made by the Client for the relevant package shall be deducted from the final settlement amount. If the Client has paid more than the final amount due, the Service Provider shall refund the difference. If the Client has paid less, the Client shall only be required to pay the outstanding difference. The Service Provider shall send an itemized statement by email no later than 14 calendar days after termination and shall refund any overpayment within the same period. Any outstanding balance shall be payable within 14 calendar days of receipt of the statement. The refund amount shall therefore not be calculated by multiplying the number of unused sessions by the standard price of an individual session.
6.8 If the Service Provider terminates the cooperation, or if the Client lawfully terminates it due to a breach of the Service Provider’s obligations, sessions already properly delivered shall be settled proportionally based on the agreed package price in accordance with Section 6.6, without recalculation at the standard individual session rates. Only separately justified charges for appointments under Section 7.3 may be added. The Client’s rights relating to defective performance, compensation for damages, and any other statutory rights shall remain unaffected. The portion of the Services not provided shall not be automatically charged merely because the Client has breached the rules of cooperation.
6.9 Where a Consumer exercises their statutory right of withdrawal, the matter shall be governed exclusively by Section 12 and applicable mandatory law. Any payment due for Services already provided shall be calculated proportionally based on the agreed total price and subject to the applicable statutory requirements. No recalculation at standard individual session rates or cancellation charges for future appointments shall apply. The statutory deadline for refunding payments shall remain unaffected.
7 Bookings, Rescheduling and Cancellations
7.1 Appointments are scheduled by email or through the online booking system and become binding upon confirmation.
7.2 The Client may cancel or reschedule an appointment free of charge by giving notice at least 24 hours before its scheduled start time. Rescheduling an appointment within this timeframe does not extend the validity period of the package.
7.3 If the Client cancels an appointment, requests to reschedule it less than 24 hours before its scheduled start time, or fails to attend, the Service Provider may charge for the reserved time, up to a maximum of the agreed price of the relevant session. For packages, the calculation shall be based solely on the portion of the package price allocated to that session under Section 6.6. Any costs saved and any income earned from alternative use of the same time slot shall be deducted from this amount. The Client may provide evidence that the actual loss was lower or that no loss occurred. Upon request, the Service Provider shall explain how the charge was calculated. For packages, any justified charge shall be deducted from the prepaid package price. If the charge is lower than the portion of the package price allocated to the relevant session, the uncharged difference shall remain available to the Client for use towards future sessions or for a refund as part of the final settlement. The same appointment may not also be charged in full as a completed session. A replacement appointment must be arranged separately and is not automatically provided free of charge. The same rules apply if the Client terminates the cooperation under the ordinary termination provisions less than 24 hours before an already confirmed session. In exceptional and verifiable
7.4 If the Service Provider needs to cancel an appointment, she shall inform the Client without undue delay and offer an alternative appointment. The cancelled session shall not be deducted from the package. If an alternative session cannot be provided, the Service Provider shall refund the price of the individual session that did not take place or the corresponding portion of the package price in accordance with Section 6.6. If the entire cooperation is terminated, Section 6.8 shall apply.
8 Online Delivery and Technical Requirements
8.1 Sessions are conducted exclusively online via Google Meet, unless expressly agreed otherwise in writing. The Client is responsible for ensuring they have a suitable device, a stable internet connection, up-to-date software, and a private environment that allows for an uninterrupted conversation.
8.2 If the Client joins a session late, the session shall still end at the originally scheduled time, and the price shall not be reduced. The Service Provider is not obligated to extend the session.
8.3 In the event of technical difficulties on the Client’s side, both parties shall attempt to restore the connection. If the session cannot reasonably be completed, the Service Provider shall assess the circumstances and determine whether to offer the remaining session time or an alternative appointment.
8.4 In the event of technical difficulties on the Service Provider’s side, the Service Provider shall offer an alternative appointment or an appropriate refund. In the event of a general outage of Google Meet, internet services, or any other unforeseen circumstances beyond the reasonable control of either party, the parties shall first seek to agree on an alternative appointment.
9 Communication Between Sessions
9.1 For packages, support between sessions includes brief messages or emails regarding appointment scheduling, as well as short follow-up questions about methods already explained or exercises previously assigned. This support does not include separate consultations, in-depth discussions of new topics, or ongoing guidance via chat. If a question requires a more detailed explanation, the Service Provider shall address it during the next scheduled session or offer an additional paid session, which must be accepted by the Client in advance. Support between sessions does not constitute crisis assistance or imply continuous availability.
9.2 The Service Provider generally responds within 24 hours during her communication hours, which run from Monday at 9:00 a.m. to Friday at 12:00 noon, Central European Time. Messages received outside these hours shall, for the purpose of calculating the usual response time, be considered received on the next business day within the designated communication hours. The stated response time is an estimate and does not guarantee an immediate reply.
10 Supporting Materials and Copyright
10.1 The Service Provider may use or publish her own worksheets, texts, graphics, social media posts, newsletters, audio and video content, and other educational or supporting materials on her website, social media platforms, in educational videos, or as part of her cooperation with the Client.
10.2 Unless otherwise stated in writing, all materials are protected by copyright and remain the intellectual property of the Service Provider or the respective rights holder. By receiving the materials, the Client is granted a non-exclusive, non-transferable right to use them solely for personal use or for internal business purposes as agreed in the Individual Offer.
10.3 Without prior written consent, the Client may not reproduce the materials or substantial parts thereof beyond personal use, share them with third parties, publish, sell, distribute them for a fee, modify them for further distribution, or use them to create a competing product or service. Statutory exceptions to copyright protection shall remain unaffected.
11 Confidentiality, Recordings and Separate Consent
11.1 The Service Provider undertakes a contractual obligation to maintain the confidentiality of information disclosed to her by the Client during the course of their cooperation. Exceptions apply where the Client expressly releases the Service Provider from this confidentiality obligation, or where disclosure is required by mandatory law or is necessary for the immediate protection of life and safety, to the extent permitted by law.
11.2 The Service Provider may keep reasonable notes on the agreed educational content, the progress of sessions, and assignments for the Client’s independent practice. Only personal data necessary for the specified purpose shall be recorded and retained for a period appropriate to that purpose and any applicable legal obligations. The categories of personal data, purposes and legal bases for processing, as well as specific retention periods or the criteria used to determine them, are set out in the separate Privacy Policy. Statutory retention periods for accounting and tax records shall remain unaffected.
11.3 Sessions may be recorded only with the prior, separate, and explicit consent of all participants. Such consent must specify the purpose of the recording, how it will be used, the retention period, and who will have access to it. Consent to recording does not, in itself, authorize any further distribution of the recording. Without the separate consent of the person concerned, neither the Client nor the Service Provider may publish, disclose to third parties, or otherwise use that person’s image or voice, or any recording or transcript of a session, beyond the agreed purpose. Refusal to consent to recording shall not prevent the Client from using the Services, unless recording is an objectively necessary component of a specific educational program and the Client has been informed of this requirement in advance. Statutory exceptions and the legal rights to protect or enforce one’s rights shall remain unaffected.
11.4 The use of the Client’s testimonial, personal story, image, voice, or identifiable case study for marketing or educational purposes requires separate consent. Without such consent, the Service Provider may only use general insights presented in a manner that does not allow the Client to be identified, either directly or indirectly.
12 Consumer's Right of Withdrawal
12.1 The Consumer has the right to withdraw from a distance contract without giving any reason within 14 calendar days, starting from the day following the conclusion of the contract. To meet the withdrawal deadline, it is sufficient for the Consumer to send a clear statement of their decision to withdraw before the deadline expires. The Consumer may use the model withdrawal form provided in the appendix, but is not required to do so.
12.2 The Consumer may send the withdrawal notice to the Service Provider’s contact email address or postal address stated at the beginning of these Terms and Conditions, or use any other clear form of notification permitted by law. The requirement to provide notice by email for ordinary termination under Section 13.3 does not apply to the statutory right of withdrawal. The Service Provider shall refund all payments received without undue delay and no later than 14 days after receiving the withdrawal notice, using the same payment method as the original transaction, unless otherwise agreed by the parties, and without imposing any refund fees.
12.3 If the Consumer wishes the provision of a paid Service to begin before the expiry of the 14-day withdrawal period, the Consumer must expressly request early performance before the Service begins and acknowledge the legal consequences of the Service being fully performed. Payment of the price or general acceptance of these Terms and Conditions alone does not replace this separate express request.
12.4 If the Consumer withdraws from the contract after expressly requesting that the Service begin but before it has been fully performed, the Consumer shall only be required to pay a proportionate amount of the agreed total price corresponding to the Services actually provided up to the time the withdrawal notice is given, provided that all statutory requirements, including prior information about the right of withdrawal, have been met. The standard individual session rates under Section 6.4 shall not apply, and no additional withdrawal fee shall be charged. If the Service Provider fails to meet the statutory requirements for such payment, the Consumer shall not be required to pay for the Services provided. Once the Service has been fully performed, the Consumer shall
12.5 For digital content not supplied on a tangible medium, any loss of the right of withdrawal shall be assessed separately in accordance with applicable mandatory law. This provision shall not apply to ordinary supporting materials that are merely ancillary to an already purchased Service, unless otherwise required by mandatory law.
12.6 A Client acting in a business capacity does not have the statutory 14-day right of withdrawal under the Austrian Distance and Off-Premises Contracts Act (FAGG).
13 Complaints and Termination of Services
13.1 If the Client believes that a Service has not been provided in accordance with the contract, the Client shall notify the Service Provider of the issue without undue delay by emailing info@lenkavalentova.com and describing it in sufficient detail to allow for its assessment. This procedure does not limit the Client’s statutory rights in relation to defective performance.
13.2 The Service Provider may refuse, suspend, or terminate the cooperation, particularly in cases of non-payment of an amount due, repeated serious breaches of the agreed rules, seriously inappropriate or threatening behavior, conflicts of interest, or where the Service falls outside the scope of her legal authorization or is unsuitable for the Client. If the contract has already been concluded, the Service Provider shall inform the Client by email of the reason for and extent of the suspension or termination. Where the issue can be remedied, the Service Provider shall generally first allow a reasonable period for the Client to resolve it. However, in cases involving a threat to safety or Services exceeding the scope of her legal authorization, she may take immediate action. Termination shall take effect upon receipt of the notice or on a later date specified in the notice. Any package shall be settled in accordance with Sections 6.7 and 6.8. Any
13.3 The Client may terminate the cooperation at any time with effect for the future by sending a notice to the Service Provider’s contact email address stated at the beginning of these Terms and Conditions. The notice must contain sufficient information to identify the Client and the Service being terminated. Termination shall take effect upon receipt of the notice by the Service Provider, or on a later date specified by the Client, and does not require the Service Provider’s consent. The Service Provider shall confirm receipt by email without undue delay. Any package shall be settled in accordance with Section 6, including the rules for previously confirmed appointments under Section 7.3. For a prepaid individual session, the price shall be refunded, less any justified charge under Section 7.3, no later than 14 calendar days after termination. The Client’s statutory rights to immediate termination, withdrawal, compensation, and the use of any legally permitted form of notice shall remain unaffected.
14 Liability
14.1 The Service Provider is responsible for the proper provision of the agreed Services and shall be liable for damages to the extent required by applicable mandatory law. The Client’s dissatisfaction with their personal results does not, in itself, mean that the Service Provider has breached the contract or caused damage. Any claim shall be assessed based on the specific circumstances and applicable statutory requirements.
14.2 For Business Clients only, liability for damages caused by slight negligence, meaning less serious unintentional misconduct, is excluded to the extent permitted by law. This limitation does not apply to Consumers, intentional misconduct or gross negligence, injury to life, body, or health, or breaches of essential contractual obligations, particularly the obligation to provide the agreed Services.
14.3 The Service Provider does not guarantee the achievement of any specific personal, professional, relationship-related, financial, or other outcome. The Client is responsible for deciding which actions to take and for carrying them out. An outcome that depends on the Client’s decisions, actions, circumstances, or inaccurate or incomplete information provided by the Client does not, in itself, give rise to liability on the part of the Service Provider. In relation to third-party services and technical systems, any liability of the Service Provider shall be assessed based on whether she has breached her own obligations in selecting or using them. These Terms and Conditions do not exclude liability for the Service Provider’s own breaches of contract or limit the Client’s statutory rights.
14.4 The limitations set out in these Terms and Conditions apply only to the extent permitted by law. Where Austrian law or mandatory consumer protection provisions prohibit the exclusion or limitation of certain liabilities, the Service Provider shall remain liable notwithstanding any provision to the contrary in the contract or these Terms and Conditions.
15 Alternative Dispute Resolution for Consumer Disputes
15.1 The Client shall first submit any complaint to the Service Provider by email at info@lenkavalentova.com. The parties shall attempt to resolve the dispute amicably.
15.2 The Service Provider is not contractually obligated in advance to participate in proceedings before an Austrian alternative dispute resolution body. If a particular dispute with a Consumer cannot be resolved, the Service Provider shall inform the Consumer, on a durable medium, of the competent alternative dispute resolution body or bodies and indicate whether she will participate in the relevant proceedings.
16 Governing Law and Jurisdiction
16.1 The contract shall be governed by Austrian law, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG), to the extent applicable to the contractual relationship.
16.2 The choice of Austrian law does not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country in which the Consumer has their habitual residence, where the conditions for their application are met. Jurisdiction in disputes involving Consumers shall be governed by applicable mandatory legal provisions.
16.3 In relation to Business Clients, the court having subject-matter jurisdiction at the place of the Service Provider’s principal place of business shall have exclusive territorial jurisdiction, to the extent permitted by mandatory law.
17 Final Provisions
17.1 Any amendments or additions to an individual contract must be made at least in text form, such as by email, unless a stricter form is required by law. Any individual agreement shall take precedence over these Terms and Conditions.
17.2 If any provision is found to be invalid or unenforceable, the applicable statutory provisions shall apply in its place. The validity of the remaining provisions shall remain unaffected. This clause shall not be interpreted as preserving any unfair or prohibited contractual term against a Consumer.
17.3 The version of the Terms and Conditions provided to the Client before the conclusion of the contract shall govern that contract. Any subsequent amendments shall apply to an existing contract only by mutual agreement or where required by mandatory law.
17.4 These Terms and Conditions are effective as of 8 October 2026.